Contact Us
Have questions about SIP investing or need guidance? We are here to help.
Call Us
6003903737
Mon–Fri: 9:30 AM – 6:30 PM · Sat: 9:30 AM – 2:00 PM IST
Email Us
wecare@trustner.in
We respond within 24 hours
Office Address
Sethi Trust Building, Unit 2, 4th Floor, G S Road, Bhangagarh, Guwahati - 781005, Assam
WhatsApp Us
Chat on WhatsAppInvestor Grievance & Escalation
If a concern is not resolved to your satisfaction, please escalate it level by level using the matrix below.
| Level | Escalation Contact | Response Time (TAT) | |
|---|---|---|---|
| Level 1 | Nipa Das Customer Service Executive | wecare@trustner.in | Within 2 working days |
| Level 2 | Wasbir Ahmed Operations Manager | wasbir.ahmed@trustner.in | Within 1 working day |
| Level 3 | Grievance Redressal Cell Dedicated grievance desk | grievance@trustner.in | Within 1 working day |
| Level 4 | Sangeeta Shah Co-Founder & COO | sangeeta@trustner.in | Within 8 working hours |
| Level 5 | Ram Shah CEO & Founder | ram@trustner.in | Within 4 working hours |
| Level 6 | AMFI Association of Mutual Funds in India | contact@amfiindia.com | — |
| Level 7 | SEBI — SCORES / SmartODR SEBI Complaint Redress System & Online Dispute Resolution | scores.gov.in · smartodr.in | — |
Escalation protocol: Please proceed to the next level only if your concern remains unresolved within the applicable Turnaround Time (TAT). Levels 1–5 are internal to Trustner Asset Services Pvt. Ltd.; Levels 6–7 are the external regulatory channels (AMFI, and the SEBI SCORES / SmartODR portals). We acknowledge every complaint within 3 business days and endeavour to resolve it within 30 calendar days.
For the full grievance-redressal policy and timelines, see our Investor Grievance Redressal page. To share feedback on our service, please use our Client Satisfaction Survey.